Frequently asked Questions

A valid library membership is required to check out tickets. Valid memberships include Lethbridge Public Library and Chinook Arch Regional Library System cards, as well as TAL (The Alberta Library) and ME cards. All existing library policies apply. 

Tickets need to be reserved under the library cardholder's name. When you pick up the tickets, we will check that the name and library barcode number used to place the hold, or enter the draw, matches the name on the card being used to check them out, as we do with all other types of holds. When you are entering a draw, please use the full name that will be used to pick the tickets up. 

Depending on the ticket, they are reserved in different ways. Some tickets, like Hurricane tickets and SAAG passes, can be reserved through the same hold system used for books and movies. You will receive a “Hold Notice” via email when your tickets are available for pick-up. Tickets with very limited availability will be distributed via a draw system. If you do not have access to a computer or internet, or you just want assistance, please visit or call any of our customer service desks and our staff will assist you.

You can check out tickets to a maximum of five different events/venues per month per library membership. This includes tickets won via a Lethbridge Presents draw. The number of tickets that can be checked out for each event/venue varies.

Tickets that can be reserved through the hold system, like Hurricanes tickets, can be sent to any LPL branch or Chinook Arch library for pick up. Draw tickets must be picked at their designated branch, location information will be provided to the winner when they are notified.

Yes, after 10 days your tickets will no longer be held for you and you will have to place another hold to get tickets.

Instead of tickets to a specific date, when you reserve through the hold system, you will receive ticket voucher(s). You will then have to take the voucher(s) to the event box office, where you will be able to pick the date that works best for you, dependent on availability.

Tickets made available through draws and one-time use tickets (surrendered at the venue) do not need to be returned to the library. However, if you check out a ticket and realize before the event that you will not be able to use it, you are welcome to return it to the branch you borrowed it from and it can be checked out to another customer.  
Multi-use passes, such as the SAAG passes, have a due date and must be returned. These tickets will appear as checked out on your library account like any other library material.

Find the most up-to-date event information at www.lethlib.ca/lethbridge-presents . Some tickets are only available during certain seasons or all tickets may be reserved. Current events with available tickets will be featured at the top of the above webpage. Employees of Lethbridge Public Library must wait 24 hours after tickets are released before they can make reservations. 

A valid library membership is required to check out tickets – including tickets distributed by draw. You may enter each individual draw once. Some draws for ongoing events/venues are re-occurring, so you must re-enter for each new draw (i.e. once a draw is made, entries are discarded and the draw starts again).  You may enter as many draws as you wish, but overall checkout limits of 5 events/venues per month apply.  Employees of Lethbridge Public Library are not eligible to enter draws. 

You have a maximum of 10 days to pick up your tickets won in a draw. You will receive notification of this date when you are notified that you are a winner.

By entering any of our draws, you agree to allow us to publish your name if it is drawn. Names of draw winners are publicized to protect the integrity of the draws – it verifies that tickets are won and shows that winners are chosen fairly.

Some tickets may be transferred (non-transferable tickets will indicate so on the ticket), but cannot be resold or scalped under any circumstances. Loss of library privileges or criminal charges may result.

Lethbridge Presents accepts donations of tickets, as well as monetary donations to purchase tickets to events. Donations may be eligible for tax receipts. If you wish to donate tickets or funds please contact Elisabeth Hegerat at Elisabeth.Hegerat@lethlib.ca or 403-320-4187.